Our most frequently asked questions


General

What is Brisqq?

Brisqq is London's leading courier service, proudly serving more than 1,000 businesses across all sectors. Brisqq offers the most flexible array of delivery options of any provider, from timeslots to highly cost-effective multi-drops. Brisqq offers deliveries on bikes, in cars and in vans (including large transit vans) so whatever your needs, we've got you covered!

Who is Brisqq for?

Brisqq is for businesses of any shape or size – we do not deliver hot food (or anything illegal). We have helpful case studies on a range of industries here.

How does it work?

All deliveries are scheduled via Brisqq's easy to use booking dashboard.

You can also integrate us into your checkout experience online (WooCommerce and Magento currently available - Shopify coming soon!)" If you have an ecommerce store, the Brisqq plugin integrates into your checkout page, allowing your shoppers to select a 1-hour timeslot of their choice. Learn more.

How do I get started?

All you have to do is tell us a bit about your business here. Someone from our team will be in touch shortly!

Delivery

Where do you deliver?

We offer deliveries in London. You can find out if your postcode qualifies and sign up here.

What types of items can be delivered?

As long as it can be carried by one person, our platform is perfect for your delivery requirements. Still not sure if we are right for you? Click here to request further information.

When can items be collected and delivered?

You can specify an earliest pickup time and a delivery window - which ranges from all day to a specific 1-hour time slot, based on the service you choose.

Is my delivery trackable?

Yes, once the delivery person in on the way to the pick-up location real-time pickup tracking becomes available, and once the item is on the way to the recipient, drop off tracking is also available for the recipient.

Payment & Charges

How do I pay?

Payment can be done after each delivery through a stored card, or by direct debit at the end of the month, or you purchase pre-paid credit blocks for the month (at better rates, of course).

Do you charge for cancellations?

Timeslot delivery - Cancellation is charged if it is after the earliest pickup time and more than 15 minutes after scheduling. Additionally cancellation will be charged if any one of the following applies: pickup has been started or there is less than 60 minutes before the timeslot.

Multi-drop delivery: Free within 15 minutes of scheduling Free if greater than 2 hours before the collection time slot 25% of the full charge 1 - 2 hours before the collection time slot 50% of the full charge 0 - 1 hour before the collection time slot Full charge if the driver has arrived at the collection point within the hour slot selected.

Deliver with Brisqq

How do I sign up?

Simply go to our Deliver With Us page and fill in our sign-up form. Once you've submitted it, we will be in touch with the next steps.

What are the requirements?

  • To be 18 years old or over
  • An iPhone or Android phone with a data plan (3G or 4G)
  • A valid driving licence and insurance (if applicable)
  • Photo ID to verify your identity
  • Good English-speaking proficiency
  • The ability to lift 10-15 kg
What vehicle do I need?

We accept all types of vehicles on our platform. Whether it's a bicycle, motorbike or scooter, car or van - it's up to you! Just specify your vehicle type when you sign up.

Where do Brisqq freelancers deliver to?

As a Brisqq freelancer, you would be doing deliveries all over central London.

Where do I download the Brisqq Delivery App?

The Brisqq delivery app is available for iOS on the App Store and for Android on the Google Play Store. You won't be able to log in until an account has been set up for you – this will be done during the onboarding process.

How do I receive fees?

If you are successfully onboarded onto the Brisqq platform, you will receive fees every two weeks, directly into your bank account. Fees depend on vehicle type and the number of drops you complete during a day: the more deliveries you fulfil, the more fees you will generate.

How do I choose my own schedule?

Once you have been onboarded onto the platform and have logged into the app, you will be able to mark yourself as available to do deliveries by choosing Brisqq Slots. These are released at regular weekly intervals, giving you time to plan your schedule and providing as much flexibility as possible.

When can I start?

As soon as you have completed the full onboarding process, you'll be free to start using the app, choose Brisqq Slots, and accept your first deliveries!