Why 2018 is the Year of the Independent Retailer

Three Unique Opportunities They Can Leverage to Flourish

The past decade has seen the rapid rise of the retail giant and the slow descent of the traditional retailer. The retail landscape has been transformed to such a degree, as to be unrecognizable. From this chaos, however, opportunities for the small, independent retailers are emerging.

The news in 2017 and early 2018 has been dominated with talk of mergers and acquisitions among the retail giants. Online retailer Amazon acquired bricks and mortar Whole Foods; and is now entering the health care industry as well. Tesco is merging with Booker to create the UK’s leading food business. WalMart acquired Jet.com and continues to gobble up technology startups. At the same time, retail technology has drastically changed customers’ expectations, providing them easy access to product information anywhere, at any time and redefining value and convenience.

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Choosing The Right Delivery Service For Your Business

Handling delivery demands during peak periods is a challenge every growing business must overcome. Businesses who handle their own deliveries with company vans will sometimes encounter busy weeks when they require more manpower than they possess.

This is where a courier comes in handy. Choosing the right delivery service can be overwhelming and most businesses think about cost first. Cost is an important consideration, but it is best to set it aside for a moment while thinking about choosing the right delivery service.

Why is this? A delivery service is a business’s last chance to make a customer happy. Even if the product is perfect and the order correct, if it doesn’t get to the customer when it was promised, that dissatisfied customer is unlikely to purchase from that business again. Correct and timely deliveries are an effective way to delight customers, and no business owner wants to miss out on an opportunity to do so.

Here are a few factors every business owner should think about when choosing a courier.

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5 Reasons Why Your Local Business Should Offer Delivery

If your local business sells a physical product, it must offer delivery.

Offering excellent delivery options is one of the smartest investments your company can. And with so many delivery startups and tech solutions on the market, it can be an effortless investment, too.

Need some convincing? Consider the following reasons for embracing delivery.

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How Retailers can craft the Ultimate Personalised Shopping Experience in their Retail Stores

Have you ever entered a shop and instantly felt at home? Like you were meant to be there, and everything around you was a perfect fit? A guilty pleasure?

In the recent years, enterprises have leveraged big data and analytics to gather fresh customer insights and put the customer experience at the very heart of their organizations. Personalisation has become the principal pillar of growth in the retail industry and many successful brick-and-mortar companies have integrated their primary business channels (online, in-store, and mobile) to boost sales and keep the customers coming back for more.

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This Flaw in E-Commerce Delivery Gives Brick-and-Mortar Retailers an Edge During The Holidays

In 2013, UPS and FedEx made a tempting promise to American consumers: Save your gift shopping until the last minute because we’ll deliver your gifts by Christmas Day.

That promise was quickly broken. Countless shoppers woke up on Christmas morning to find there wasn’t so much as a piece of brown paper waiting on their doorstep. Angry consumers took to social media to complain while UPS and FedEx scrambled to apologize to customers.

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Retail Innovation: Gaining competitive agility through urban logistics

This past decade retail has undergone a transformational change. Mobile technology and the Internet, as both a tool and a channel, have completely disrupted the retail industry. At the same time, populations have been concentrating in cities, driving growth and creating both challenges and opportunities as cities design urban logistics ecosystems that revolve around mobility. With many of the traditional market differentiators flattened, urban retailers can exploit these mobility improvements to develop an agile operating structure that will help win market share and maximise profits.

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Converting abandoned carts into sales: the secret lies in last mile delivery

Over the last decade retailers have been working hard to achieve omni-channel excellence, yet many are still losing sales painfully close to the checkout. On average, 68 percent of online shopping carts are abandoned at an estimated value of £3.7 trillion globally, according to research from Baymard Institute.

While abandoned shopping carts continue to frustrate retailers online, in-store sales are being lost for the very same reason; retailers are struggling to meet shoppers’ delivery expectations.

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Five poor customer delivery experiences (and how they can be avoided)

The customer experience isn’t something that retailers are always able to control. In an age where shoppers are spending more and more on delivery and their expectation for convenience keeps rising higher, many retailers have no choice but to rely on third party delivery providers to ensure that the customer’s expectations are met.

A recent survey by Brisqq found that 62 percent of Londoners are aware of the delivery providers that their preferred retailers use and a majority of them (89 percent) feel that the retailer’s choice of delivery provider can influence their decision on whether or not they will order a product from that retailer. It is clear that the delivery provider’s level of service has a strong impact on the customer experience.

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Taking on the giants: How small businesses can get ahead with crowdsourced logistics-as-a-service

Courier services are essential to businesses of all sizes. Until recently the process of shipping a package to shoppers, documents to other businesses or other branches of the same organisation has been widely viewed as somewhat effective, but also costly.

Traditional courier services were the only way for small businesses without the internal infrastructure needed to ship or transport items. On top of this, the emergence of on-demand services such as Uber and Deliveroo have drawn public attention to the inefficiencies of traditional logistics services. Since consumers are used to convenience in other areas of their lives - why not provide them with such choice and flexibility when it comes to deliveries?

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How urban delivery is disrupting the logistics industry

Nearly three billion packages were delivered in 2016 according to recent figures released by research form Mintel, with UK spending on delivery services and express delivery exceeding £10.1bn, an increase of £1 billion year on year.

Although there is an increasing number of deliveries year on year, the current retail logistics system is one based on a traditional approach, and this lengthy approach offers a one-size fits all logistics service based on an asset-heavy model that makes it unable to adapt to precision or customer convenience. Even same day delivery services are subject to issues that can cause delays due to a complicated product journey between the warehouse and the customer.

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