Retail Innovation: Gaining competitive agility through urban logistics

This past decade retail has undergone a transformational change. Mobile technology and the Internet, as both a tool and a channel, have completely disrupted the retail industry. At the same time, populations have been concentrating in cities, driving growth and creating both challenges and opportunities as cities design urban logistics ecosystems that revolve around mobility. With many of the traditional market differentiators flattened, urban retailers can exploit these mobility improvements to develop an agile operating structure that will help win market share and maximise profits.

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Converting abandoned carts into sales: the secret lies in last mile delivery

Over the last decade retailers have been working hard to achieve omni-channel excellence, yet many are still losing sales painfully close to the checkout. On average, 68 percent of online shopping carts are abandoned at an estimated value of £3.7 trillion globally, according to research from Baymard Institute.

While abandoned shopping carts continue to frustrate retailers online, in-store sales are being lost for the very same reason; retailers are struggling to meet shoppers’ delivery expectations.

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Five poor customer delivery experiences (and how they can be avoided)

The customer experience isn’t something that retailers are always able to control. In an age where shoppers are spending more and more on delivery and their expectation for convenience keeps rising higher, many retailers have no choice but to rely on third party delivery providers to ensure that the customer’s expectations are met.

A recent survey by Brisqq found that 62 percent of Londoners are aware of the delivery providers that their preferred retailers use and a majority of them (89 percent) feel that the retailer’s choice of delivery provider can influence their decision on whether or not they will order a product from that retailer. It is clear that the delivery provider’s level of service has a strong impact on the customer experience.

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Taking on the giants: How small businesses can get ahead with crowdsourced logistics-as-a-service

Courier services are essential to businesses of all sizes. Until recently the process of shipping a package to shoppers, documents to other businesses or other branches of the same organisation has been widely viewed as somewhat effective, but also costly.

Traditional courier services were the only way for small businesses without the internal infrastructure needed to ship or transport items. On top of this, the emergence of on-demand services such as Uber and Deliveroo have drawn public attention to the inefficiencies of traditional logistics services. Since consumers are used to convenience in other areas of their lives - why not provide them with such choice and flexibility when it comes to deliveries?

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How urban delivery is disrupting the logistics industry

Nearly three billion packages were delivered in 2016 according to recent figures released by research form Mintel, with UK spending on delivery services and express delivery exceeding £10.1bn, an increase of £1 billion year on year.

Although there is an increasing number of deliveries year on year, the current retail logistics system is one based on a traditional approach, and this lengthy approach offers a one-size fits all logistics service based on an asset-heavy model that makes it unable to adapt to precision or customer convenience. Even same day delivery services are subject to issues that can cause delays due to a complicated product journey between the warehouse and the customer.

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Technology and bricks and mortar: How marrying the two can lead to an increase in sales

Although online sales are growing at a rate of 19.5 percent year-on-year, the majority of retail purchases still occur in bricks and mortar stores.

Many pure play eCommerce businesses have demonstrated that the physical shopping experience cannot be matched online. Amazon trialed six physical bookstores and six more are on the way this year thanks to their success. Farfetch has begun digitising the in-store experience via a “Store of the Future” platform which records customers’ likes and dislikes to provide sales assistants with the information they need in order to offer a more ‘tailored’ service in-store.

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Reduce basket abandonment, in store and online, by giving your customers choice

In the past, retailers had always seen delivery as something boring that ‘had’ to happen after the real work (i.e. the transaction) had occurred. Delivery from store was something pretty much unheard of and was handled, in niche cases, by a shop assistant physically delivering items to high value customers. Delivery from online channels has existed for many years; however, it was (and in many cases still is), something that is handled with ‘heavy logistics’: next day, un-timed (at best) delivery from out of town warehouse, traditional fulfilment via a well-known national carrier, etc.

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